These general terms and conditions are effective from 15-07-2023

ARTICLE 1: Scope.

These General Conditions (“GC” as of now) apply without limitation or reservation to all sales concluded by the Wonderoute (“Seller” as of now) with non-professional buyers (“Customers or the Customer” as of now), who wish to acquire the products offered for sale (“The Products”) by the Seller on the site www.wonderroute.com. The products offered for sale on the site are the following: Scavenger hunts.

The main features of the Products and in particular the specifications, images and indications of dimensions are displayed on the product page on the website www.wonderoute.com which the customer should read before ordering.

The selection and purchase of a Product are the sole responsibility of the Customer.

Product offers are valid within the limits of available inventory, as specified when the order is placed.

These terms and conditions can be accessed at any time on the www.wonderroute.com website and take precedence over any other document.

The Customer declares to have taken note of these GC and accepted them by checking the appropriate box before implementing the online ordering procedure of the site www.wonderroute.com.

Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer.

The seller’s contact information is as follows:

Marieke Dörr / Wonderoute
Business Form: Auto-Entrepreneur
Registered in France under the SIRET number 884750894
60, Rue du Faubourg Saint-Denis
E-mail: info@wonderoute.com
Phone: 0033647811787

The Products presented on the www.wonderoute.com website are offered for sale in Europe.

In the case of an order to a country other than France, the Customer is the importer of the Product(s) concerned.

For all products shipped outside the European Union and DOM-TOM, the price excluding taxes is automatically calculated on the invoice.

Customs or other local taxes or import duties or state taxes may be due. They are charged to and are the sole responsibility of the Customer.

ARTICLE 2: Price

The Products are delivered at the prices applicable on the site www.wonderroute.com, when the order is registered by the Seller.

Prices are expressed in Euros, excluding and including VAT.

Rates take into account any discounts that may be granted by the Vendor on the site www.wonderroute.com.

These prices are fixed and cannot be revised during their validity period, but the seller reserves the right to change prices at any time outside the validity period.

Prices do not include processing and delivery costs, which are additionally billed, according to the terms indicated on the website and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is prepared by the Seller and handed to the Customer upon delivery of the Products ordered.

ARTICLE 3: Orders

It is up to the Customer to select on the website www.wonderroute.com the Products he wishes to order, according to the following methods:

The customer selects the product in the online store and adds the product to the shopping basket, the product can be removed or changed before validating his order and accepting these terms and conditions of sale. The customer chooses the delivery method. After validation of the information, the order is considered final and payment from the customer is required according to the terms provided.

Product offers are valid as long as they are visible on the site, within the limits of available inventory.

The sale is considered valid only after full payment of the price. It is the customer’s responsibility to verify the accuracy of the order and report any errors immediately.

Any order placed on the site www.wonderoute.com constitutes the formation of a contract concluded at a distance between the Customer and the Vendor.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment for a previous order.

The Customer will be able to track the progress of his order.

ARTICLE 3 Bis: Customer Area / Online Account.

To place an order, the Customer is invited to create an account.

To do so, he must register by completing the form that will be offered to him at the time of his order and undertakes to provide sincere and accurate information about his marital status and contact information, and his e-mail address.

The Customer is responsible for updating the information provided. He is told he can change them by logging into his account.

To access his personal space and order history, the Customer must identify himself with his username and password which will be communicated to him after registration and which are strictly personal. Accordingly, the Customer shall refrain from any disclosure. Otherwise, he remains solely responsible for the use that will be made of it.

Customers may also request to unsubscribe by going to the dedicated page on their personal space or by sending an email to: info@wonderoute.com. This will take effect within a reasonable time.

In case of non-compliance with the general conditions of sale and/or use, the site www.wonderoute.com will have the possibility to suspend or even close a customer’s account after an electronic formal notice that has had no effect.

Any deletion of an account, for any reason, will result in the pure and simple deletion of all of the Customer’s personal information.

Any force majeure event resulting in site or server failure and subject to any interruption or modification in the event of maintenance is not the responsibility of Seller.

The creation of the account implies the acceptance of these general conditions of sale.

ARTICLE 4: Terms of payment

The prize is paid via secure payment according to the following terms:

• payment by credit card, iDEAL, Bancontact

Payment data is exchanged in encrypted form using the protocol defined by the approved payment provider involved in banking transactions through Mollie conducted on the site www.wonderroute.com.

Payments by the Customer shall not be considered final until effective collection by the Seller of the amounts due.

The Vendor is not obliged to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions mentioned above.

ARTICLE 5: Deliveries

The products ordered by the customer are delivered in mainland France or in the region of Europe.

Deliveries are made within 5 to 10 business days to the address provided by the Customer when ordering on the website.

Delivery is constituted by the transfer to the Customer of the physical Product. Except for special cases or unavailability of one or more Products, the ordered Products will be delivered at once.

The Vendor undertakes to use its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the ordered Products have not been delivered within 10 working days from the indicative delivery date, for a reason other than force majeure or an act of the Customer, the sale may be canceled upon written request by the Customer under the conditions provided in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The amounts paid by the Customer will then be refunded to him no later than fourteen days from the date of termination of the contract, excluding any compensation or deduction.

In the event of a specific request by Customer regarding the packaging or transportation conditions of the ordered products, duly accepted in writing by Seller, the related costs will be the subject of additional specific billing, based on a prior written estimate accepted by Customer.

The Customer is obliged to check the condition of the delivered products. He has a period of 14 days from delivery to formulate complaints by e-mail, accompanied by all related supporting documents (especially photos). After this period and in the event of non-compliance with these formalities, the Products will be deemed conforming and free of any visible defect and no complaint can be validly accepted by the Seller.

The Seller shall reimburse or replace, as soon as possible and at its expense, the Products delivered whose lack of conformity or visible or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. of the Consumer Code and those provided for in these GTC.

The transfer of risks of loss and deterioration related thereto shall not occur until the Customer takes physical possession of the Products. The Products therefore travel at the Seller’s risk, except where the Customer has chosen the carrier. So the risks pass at the time of delivery of the goods to the carrier.

ARTICLE 6: Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer takes place only after full payment of the price by the latter, regardless of the date of delivery of the said Products.

ARTICLE 7: Right of withdrawal

Under the terms of section L221-18 of the Consumer Code “

The right of withdrawal can be exercised online, using the withdrawal form below and also available to request by email.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold in new condition, accompanied by the purchase invoice.

Damaged, contaminated or incomplete Products will not be taken back.

Return costs shall be borne by the Customer.

The exchange (subject to availability) or refund will take place within 14 days after receipt by the Seller of the Products returned by the Customer under the conditions provided in this article.

ARTICLE 8: Seller’s liability/ Warranties.

The Products supplied by Seller benefit from:

• the legal conformity guarantee, for products that are damaged or do not match the order,
• the legal warranty against hidden defects resulting from a material, design or manufacturing defect that affects the delivered products and renders them unusable,

Provisions relating to legal warranties

Article L217-4 of the Consumer Code.

“The seller is obligated to deliver goods that conform to the product as presented on the website and is liable for any lack of conformity that exists at the time of delivery. “

Article 1641 of the Civil Code.

“The seller is bound by the warranty because of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have bought it, or I would have paid a lower price for it, had he known them. “

Seller will reimburse or replace the Products covered by the warranty and deemed non-conforming.

Shipping costs will be reimbursed based on the invoiced rate and return costs will be reimbursed upon presentation of receipts.

Refunds or replacements for products deemed non-conforming will be made as soon as possible and at the latest within 14 business days after the seller determines the non-conformity or hidden defect. This refund can be made via bank transfer.

The seller’s responsibility cannot be invoked in the following cases:

• non-compliance with the laws of the country in which the products are delivered, which must be verified to the Customer,
• in case of misuse, use for professional purposes or negligence on the part of the Customer, such as in case of normal wear and tear of the Product, accident or force majeure.

In any event, Seller’s warranty is limited to the replacement or refund of non-conforming Products.

ARTICLE 9: Intellectual Property

All website content and Products sold on www.wonderoute.com are the property of the Vendor and its partners and are protected by French and international intellectual property laws.

Any reproduction or use, in whole or in part, of the content of the scavenger tours, for any commercial or professional resale, is strictly prohibited and likely to constitute a crime of counterfeiting.

ARTICLE 10: Applicable law/ Language

These general conditions and the resulting acts are governed by and subject to French law.

These general terms and conditions are written in French and translated into Dutch. In the event that they are translated into one or more foreign languages, only the French text is decisive in the event of a dispute.

ARTICLE 11: Hosting

The website www.wonderoute is hosted by;

Cloud86 B.V.
Lavender Heath 21 108
9202 PD Drachten The Netherlands
+31 58 203 8374
info@cloud86.io

ARTICLE 12: Disputes.

For any complaint, you may contact customer service at the Seller’s postal or email address as stated in ARTICLE 1 of these T&Cs.

“In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, The Seller provides a mediation system for consumers. The chosen mediation entity is: CNPM – CONSUMER COMPANY. In case of a dispute, you can submit your complaint through the website: https://cnpm-mediation-consommation.eu or by mail by writing to CNPM – MEDIATION – CONSUMPTION – 27 avenue de la libération – 42400 Saint-Chamond, France.

E-mail: contact-admin@cnpm-mediation-consumption.eu.

The Customer may also use the Online Dispute Resolution (RLL) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes on which the purchase and sale transactions have come about with the application of these GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the terms of the law.

Form

Form for withdrawal

Date ______________________

This form must be completed and returned only if the customer wishes to revoke the order placed on www.wonderoute.com, except for exclusions or limitations to the exercise of the right of revocation under the applicable general terms and conditions of sale.

The form can be emailed to info@wonderoute.com or sent to Wondoute, For the attention of Marieke Dörr / Wonderoute
60, Rue du Faubourg Saint-Denis, 75010 Paris, France.

I hereby give notice of the revocation of the contract relating to the property listed below:

Datum:______________________

Bestelnummer:______________________

Klantnaam:______________________

Adres klant:______________________

Customer’s signature (only in case of notification of this form on paper)